Our focus is on discipline (we
get the job done), detail (we aim for perfection) and
delivery (we deliver on time).
Crystallise: We identify our purpose for being and our
missions and goals
Organise: Our offices are neat and tidy and we have sound
systems in place
Prioritise: We focus on the activities that will achieve our
goals and objectives
Strategise: We think, scheme, plan and identify the
activities required to achieve our goals
Execute: We make it happen effectively and efficiently.
Feedback: We monitor, measure and evaluate our performance
for continuous improvement
We act with integrity, dignity and care
We are independent, objective and responsible
We are respectful, honest and fair
We respect confidentiality, avoid conflicts of interest and
honour all commitments
Our service is relevant to the needs of our clients
The information supplied is reliable, i.e. it is well researched, accurate, and
based on reliable sources
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If we fail in any of the above areas, do not hesitate to let us know so we can
rectify the situation.